Common questions

Quick answers to the questions we hear most. If yours is not here, check the linked articles.

The chat does not appear on my site

• Check Answer Desk > Start here: the top bar must say Running. If Switch on is greyed out, finish the four steps first.
• If you use page rules (Pro), check that the current page is not excluded on Appearance.
• Clear your caching plugin and browser cache, then reload.
• The chat is never shown inside the WordPress admin: check the public site.

It says it does not know something that is in my documents

• In the free version only the first 5 documents are used. On Knowledge, look for the note Beyond the free limit.
• Check that the index is complete on Knowledge; click Build the index if chunks are left.
• Raise Extracts sent with each question, or lower How close an extract has to be, in Fine tuning.
• Use the Try it box to see which extracts were found.

My PDF shows "Could not read"

It is almost certainly a scan (a picture of a page). Run it through OCR, or copy the text into a .txt file and upload that. See Add documents and site pages.

I chose Claude and the index will not build

Claude cannot build indexes. Add a Voyage AI key (or a ChatGPT, Gemini or Mistral key) and select it as Index provider. See Connect an AI provider.

How much will it cost me?

Only what your AI provider charges: usually a fraction of a cent per question and a few cents to index a site. Set Most answers in a day on Rules and privacy for a hard ceiling.

What does "Recent problems" on Start here mean?

These are errors returned by your AI provider, for example a wrong key or an account without credit. Check the key on AI provider and your balance on the provider's site. Keys are never written in this list.

Can I hide the "you are chatting with an AI" notice?

No. EU law requires it, so it can only be reworded or translated on Rules and privacy.

I edited a page but the assistant still gives the old answer

The page's text is refreshed automatically, but its new chunks must be indexed. A notice at the top of the admin says the index is out of date: click its Build the index link (or go to Knowledge) and build the index.