Common questions

Quick answers to the questions we hear most. If yours is not here, check the linked articles.

The chat does not appear on my site

• Open Answer Desk: the first screen must be the Overview, with a card that says Running. If it still shows Start here, finish the steps: Switch on becomes available once the provider, the documents and the index are ready.
• If you use page rules (Pro), check that the current page is not excluded on Appearance.
• Clear your caching plugin and browser cache, then reload.
• The chat is never shown inside the WordPress admin: check the public site.

It says it does not know something that is in my documents

• Without a licence only the first 5 documents are used. On Knowledge, look for the note Beyond the free limit.
• Check that the index is complete on Knowledge; click Build the index if passages are left.
• Raise Extracts sent with each question, or lower How close an extract has to be, in Fine tuning.
• Use the Try it box to see which extracts were found.

My PDF shows "Could not read"

It is almost certainly a scan (a picture of a page). Run it through OCR, or copy the text into a .txt file and upload that. See Add documents and site pages.

I chose Claude: do I need an index?

No. Since Answer Desk 1.5.0, when no index provider is set Claude reads your documents itself, and Knowledge shows Read by Claude instead of an index to build. If it still asks you to build one, update the plugin (see Update the plugin) and check that Index provider is set to None: Claude reads the documents itself. More in Claude without an index.

How much will it cost me?

Only what your AI provider charges: usually a fraction of a cent per question and a few cents to index a site. Set Most answers in a day on Rules and privacy for a hard ceiling.

What does "Recent problems" on Start here mean?

These are errors returned by your AI provider, for example a wrong key or an account without credit. Check the key on AI provider and your balance on the provider's site. Keys are never written in this list.

Can I hide the "you are chatting with an AI" notice?

No. EU law requires it, so it can only be reworded or translated on Rules and privacy.

I edited a page but the assistant still gives the old answer

The page's text is refreshed automatically, but its new passages must be indexed. A notice on the Answer Desk screens says some documents changed after the last index build: click its Build the index link (or go to Knowledge) and build the index.