Place and style the chat

By default, once switched on, Answer Desk shows a chat button in the bottom right corner of every page. You change where and how it looks on Answer Desk > Appearance, or you put the chat inside a page with the [answer_desk] shortcode.

The Appearance screen

On the right, a Preview shows the real chat window with the saved settings. Click Save changes to refresh it.

Name and logo

• Title in the chat header: leave empty to use your site name.
• One line under it: for example "Usually answers in a few seconds". Do not promise a human here.
• Logo (Pro): click Choose to pick a square image of at least 80 pixels from the media library.

Colour and type

• Accent colour: used for the header, the button and the visitor's messages. Text on top is set to black or white automatically so it stays readable.
• Type (Pro): The same as the site, or a system sans serif, serif, rounded or monospace font. All are fonts already on visitors' devices; nothing is downloaded.
• Text size: 12 to 20 pixels, default 15.
• Corner rounding: 0 (square) to 28, default 16.

Where it appears

• Corner: Bottom right or Bottom left. Check that a cookie banner or back-to-top button is not in the same corner.
• Words on the button (Pro): two or three words such as "Ask us anything". Empty shows the icon alone.
• Pages it appears on (Pro): see below.

Show it only on some pages (Pro)

1. Under Pages it appears on, choose Every page, Only the pages listed below or Every page except those listed below.
2. In the box, write one address per line, without the domain. For example contact or support/returns.
3. End a line with a star to cover everything below it: shop/* matches every page in the shop.
4. Click Save changes.

The most common rule is keeping the chat off the checkout page, for example Every page except those listed below with checkout.

Put the chat inside a page

A shortcode is a short code in square brackets that WordPress replaces with content. To show the chat as a box inside a page instead of a floating button:

1. Edit the page.
2. Add a Shortcode block (in the block editor, click the plus button and search for "Shortcode").
3. Type [answer_desk].
4. Update or publish the page.

Attribute	Default	What it does
height	520	Height of the chat box in pixels, from 300 to 900. Example: [answer_desk height="600"]

The shortcode shows nothing while the assistant is switched off on Start here. The floating button and the shortcode can both be used on the same site; page rules apply to the floating button.