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Answer Desk · AI support chat for WordPress

Give it five documents and ask it something hard

Stop typing the same answers. Let your documents reply.

For shops, studios and firms that answer the same customer questions every day. A chat on your site answers from your own documents only, names its source, and shows the AI notice the EU AI Act requires.

The questions never stop, and chatbots feel risky

An online shop owner at night, typing the same reply on her phone yet again

I answer the same questions about delivery, returns and prices every single day.

I'd try a chatbot, but I'm scared it will promise something we never said.

There's a new EU law for AI chats, and I've no idea what it asks of me.

One subscription for every plugin

One subscription for all sixteen plugins. Pro is for your own site, your company's included, and starts with a 7-day free trial. Commercial is for people who build sites for clients and is bought directly.

Recommended

Pro

For your own site, your company's included. Every plugin, one key.

€9,90/ month€12,90/ month

€118,80 billed once a yearBilled monthly, cancel any time

1 site · all 16 plugins

  • Every document used in the answers
  • Conversations kept as long as you choose, CSV export
  • Your logo, your font, your button words
  • Choose the pages it appears on
  • Email support from Italy
  • Every other NOP Digital plugin, with the same key

Commercial

For freelancers and agencies who install the plugins on client sites.

€19,90/ month€24,90/ month

€238,80 billed once a yearBilled monthly, cancel any time

Unlimited sites · all 16 plugins

  • Everything in Pro
  • Unlimited sites, client sites included
  • Beta versions of new plugins, when you want them
  • Priority support

Prices include VAT and every payment comes with an invoice. Not for you? Write within 14 days and you get your money back.

14days

Try Pro for 7 days, then buy with a 14-day refund

Start the 7-day Pro trial at checkout: cancel before the end and nothing is charged. If you buy and change your mind within 14 days, even after activating the key, you get your money back. No questions asked.

For anyone who answers the same questions twice

A shop owner packing an order for an online customer

Shops and online stores

Delivery times, returns, sizes and opening hours, answered at night in a warm, informal tone.

A professional meeting a client in a quiet office

Studios and professional firms

Fees and documents to bring, answered formally from your own material, with a person to contact if needed.

A freelancer setting up a chat on a client's website

Freelancers and agencies

Add an AI chat to client sites with the EU notice in place. With the Commercial plan there is no limit on client sites.

Answers from your documents, with the source

Customers get a straight answer day or night. When your documents don't cover a question, the assistant says so.

It answers from your documents

Every answer lists the documents it used. It never invents a price or a date.

EU AI Act and GDPR handled

The AI notice appears before the first message, and chats are deleted on the schedule you set.

A ceiling on spending

Cap messages per visitor and answers per day. We charge no fee per message.

Questions before you install

Nothing appears on your site until you switch it on. After that your pages load as before: the work starts only when a visitor asks a question, and the answer is written on your AI provider's servers. The search through your documents runs inside WordPress; on a very large archive, many thousands of extracts, the plugin warns you in the Try it box rather than slowing down quietly.

No. The Start here screen lists four steps: connect an AI provider, add documents, build the index, switch it on. Each gets a tick when it is done, and the Switch on button waits until all four are complete. Every option is explained in plain words, and our step-by-step guides walk you through each screen.

Cancel before the 7 days end and nothing is charged: your site goes back to the basic version on its own. Every document stays uploaded and indexed, every setting stays where you put it, and the assistant answers from the first 5 documents again. If you keep it, the subscription starts and the same key keeps working.

Yes, any time. Your licence keeps working until the end of the period you paid for, then the site goes back to the basic version without losing anything. And within 14 days of buying you can ask for a full refund, even after activating the key.

Your documents, the index and the conversations are stored in your own WordPress database. Each question goes only to the AI provider you chose, with your key. We receive nothing: the only request to our server is the licence check, which sends your site address and key. The plugin stores no IP address, deletes conversations on your schedule, works with the WordPress export and erasure tools, and lists every processor so you can write your privacy notice. If processing in the EU matters to you, choose Mistral.

No. You install it from a zip like any plugin, paste a key you copy from your AI provider's website, and upload files the same way you upload images. The guides explain what an API key is (a secret code that lets your site use your AI account) and where to find it for each provider.

Yes. The chat button sits in the bottom corner of any theme, left or right, and you pick the colour. To put the chat inside a page, paste the short code [answer_desk] in a Shortcode block or your builder's shortcode element. When it imports your pages, it reads them as visitors see them, so text built with page builders is included.

Yes. Click Release this site on the old site's Licence screen, then paste the same key on the new one. If the old site no longer exists, write to us with the key and we will free it for you.

Only what your AI provider charges, paid to them directly. On the smaller models a support question costs a fraction of a cent, and indexing a whole site is usually a few cents, once. The plugin shows an estimate before you build the index, and you can set a daily ceiling on answers. Gemini has a free tier that lets you see everything working before you pay anything (once the chat is live for visitors in the EU, Switzerland or the UK, Google requires its paid tier).

With the default setting it answers only from your documents. When they do not cover a question, it says so and gives your contact. It never invents a price or a date, and it always says it is an AI. Every conversation is kept for the days you choose, so if someone quotes an answer back at you, you can read exactly what was said and which document it came from.

Whichever plugin you pick

Settings you can read

Every option says in one line what it does. You won't need a manual or a developer.

Support in your language

Write in English, Italian, French, Spanish or German. The people who build the plugins reply.

14-day refund

If it isn't right for you, write within 14 days and we refund the full amount.

Ready in three steps

  1. 1Install the zip and paste your AI key
  2. 2Upload your documents or import your pages
  3. 3Test it, then switch the chat on