Answer Desk documentation
An AI support chat for WordPress that answers only from your own documents, with the AI provider you choose.
Start here: install itProduct page
Getting started
- What is Answer DeskAnswer Desk adds an AI support chat to WordPress that answers only from your own documents. What it does, free vs Pro, and requirements.
- Install the free versionStep by step: download the Answer Desk zip, upload it in WordPress, activate it, and fix the most common upload errors.
- Activate your licence keyWhere to paste your Answer Desk licence key, what happens after activation, how many sites each plan covers, and how the 7-day trial works.
- Connect an AI providerWhat an API key is, how to get one from Claude, ChatGPT, Gemini, Mistral or OpenRouter, and how to paste it into Answer Desk.
- Set up Answer Desk in four stepsFollow the Start here screen: connect a provider, add documents, build the index, test the assistant and switch it on.
Using Answer Desk
- Add documents and site pagesUpload files or import your site's pages so Answer Desk has something to answer from. Accepted formats, the free limit and scanned PDFs.
- Build the indexWhat the Answer Desk index is, how to build it, what it costs, and why changing the index provider means building it again.
- Choose how it answersPick a personality, write your own instructions, keep answers to your documents, set the greeting and the message for questions it cannot answer.
- Fine tuning and running costsThe Fine tuning settings on the AI provider screen, what a question costs, and how to cap your daily AI spending.
- Place and style the chatChoose the corner, colours, title and text size of the chat, restrict it to certain pages, or embed it inside a page with the answer_desk shortcode.
- Read and export conversationsRead what visitors asked, search messages, mark conversations for attention, delete them, and export them as CSV with Pro.
- AI notice, privacy and limitsHow Answer Desk handles the EU AI Act notice, GDPR retention, privacy page link, data requests, rate limits and what remains your job.
Licence and account
- Move a licence to another siteRelease your Answer Desk licence from the old site, then activate it on the new one. What to do if the old site no longer exists.
- Update the pluginAnswer Desk updates arrive in the normal WordPress Updates screen. How to update, turn on automatic updates, and what is kept.
Troubleshooting
Still stuck?
webadmin@nopvideo.comWrite to us and tell us which plugin, what you tried and what you see. We answer from Italy, usually within one working day.