Read and export conversations

Answer Desk > Conversations shows what visitors asked and what the assistant answered. The questions it could not answer are the most useful: each one points to a document you should add.

The list

At the top you see conversations kept, in the last seven days, marked for attention and days before automatic deletion. Below is a table with the start time, the page where the chat was opened, the number of messages and the last activity.

• To search, type words in Search inside the messages and click Search.
• To open one, click its date or Read.

Inside a conversation

Each assistant message shows Answered from: with the documents it used. At the bottom:

• Mark for attention: highlights it in the list, for example an answer to check. Click Remove the mark to undo.
• Delete this conversation: deletes it for good.

Export as CSV (Pro)

With a licence or the trial, click Export everything as CSV below the list. You get a spreadsheet file with one row per message: conversation, start time, page, role, message and sources. The free version does not export.

How long they are kept

Conversations are deleted automatically after the number of days set on Rules and privacy (default 90). The free version keeps them for at most 30 days, and only the last 100 conversations: when a new one starts, the oldest beyond 100 are deleted. The number of days shown on this screen is the one really applied. If Keep the conversations is switched off there, this screen stays empty.