Activate your licence key
To unlock Pro, go to Answer Desk > Licence, paste your key in the Licence key box and click Activate on this site. The menu item then shows your plan name.
Find your key
- The key arrives by email right after payment.
- You can also find it at any time in My licences on digital.nopvideo.com.
Activate the key
- In WordPress, go to Answer Desk > Licence.
- In the Licence key card on the right, paste the whole key into the Your key box.
- Click Activate on this site.
- You see the message Licence active on this site. The Your plan card now shows your plan, and the header at the top of every Answer Desk screen shows its name.
From that moment every document is used in answers, conversations can be kept longer than 30 days and exported, and the Pro options on the Appearance screen are saved. Documents you added before activating start working immediately, with no re-indexing.
How many sites per plan
Pro comes with the NOP Digital All Access subscription, and the same key works in every NOP Digital plugin. Pro covers 1 site. Commercial covers unlimited sites. Several NOP Digital plugins on the same site count as one site.
See the pricing page for current prices. If your plan has an end date, the Your plan card shows Renews on followed by the date. The Licence key card shows how many sites of your plan are in use, for example Sites used: 1 of 5.
If activation fails
- Key not recognised. Check that you copied it in full.: paste the key again, without spaces before or after.
- The licence is already in use on another site.: all the sites of your plan are taken. Release one (see Move a licence to another site) or buy another licence.
- The licence has expired.: renew it from your account.
- The licence server cannot be reached: your server could not contact ours. Try again later; if it persists, ask your host whether outgoing connections are blocked.
The plugin checks the licence about twice a day. If our server does not answer, your licence stays valid for two weeks, so a network problem does not switch off what you paid for.
The 7-day trial
To try Pro before paying, start the 7-day free trial of the All Access subscription on our site, at checkout from the pricing page. A card is needed, and all 8 plugins run as Pro. Your licence key arrives by email: paste it in the Licence screen as described above. Cancel before the 7 days end and nothing is charged: the site goes back to the basic version and keeps all its settings. Otherwise the subscription starts and the same key keeps working.
Write to us and tell us which plugin, what you tried and what you see. We answer from Italy, usually within one working day.