Common questions

Quick answers to the questions we hear most often. If yours is not here, write to webadmin@nopvideo.com.

A filter does not appear in the catalogue

A filter appears only if at least one product uses one of its entries. Open the product and tick the entries. In the free version, only the first three filters in Product Viewer > Filters are shown: move the one you need higher, or activate a licence.

Some products are missing from the catalogue

The free version shows 25 products. The Product list says how many are shown and how many are waiting. Nothing is lost: all of them appear once a licence is active. Also check the active filters and the search field on the page.

The filters do not work in the Elementor editor

This is normal. Inside the editor the filters do not respond. Update the page and check it on the live site.

Why are the product cards not clickable?

The product detail page is off by default. Turn on Product detail page in Product Viewer > Settings. See Settings.

Some settings are greyed out with a "Full version" tag

Those options are part of the full version. Start the 7 day trial or activate a licence from Product Viewer > Licence. Settings you saved during a trial are kept even if you save again in the free version.

My Excel file uses semicolons. Do I have to convert it?

No. The import recognises commas, semicolons and tabs on its own, and reads accented letters from both UTF-8 files and Excel's default Windows encoding. See Import products from a CSV file.

Will importing the same CSV twice create duplicates?

No. Products with the same code in the sku column are updated. Only rows with a new code (or with no code at all) create new products, so always fill in the code. See Import products from a CSV file.

Do I have to press Rebuild the index?

No. The index updates itself. The button in Settings is only for after a migration or a database import made outside the plugin.

What happens if I deactivate or delete the plugin?

Deactivating keeps everything. Deleting the plugin from the Plugins screen removes your filters and settings, but the products stay in the database. If a licence is active, deleting also releases this site on our server, so the key can be used on another site. If you plan to reinstall later, deactivate instead of deleting.