Help

Support

Last updated 27 September 2026

Support goes to a person, not a ticket queue. Here is how to get an answer quickly.

Email usWrite to webadmin@nopvideo.com. We answer on Italian working days, normally within two working days.

Licence and billingKeys, moving a licence to another site, invoices, renewals, cancellations and refunds: same address, from the email you used at checkout.

Before you buyNot sure which plugin fits? Tell us what you need to do and we will tell you honestly, even if the answer is "none of ours".

What to include in your message

The plugin and its version (Plugins screen in WordPress).
Your WordPress and PHP versions, and the theme or page builder you use.
What you did, what you expected, and what happened instead. A screenshot helps more than a long description.
If there is an error, the exact message, or the lines from your PHP error log.

Never send us passwords or your full licence key by email: the last characters of the key are enough to find it.

Quick answers

Where is my licence key?

In the email we sent right after the payment. If you cannot find it, write to us from the address you used at checkout.

How do I move a licence to another site?

Release it from the plugin admin on the old site, then activate it on the new one. If the old site is gone, write to us and we release it for you.

How do I cancel a yearly plan?

Write to us at any time. The licence stays active until the end of the period you paid, and nothing more is charged. See Refunds & Withdrawal.

Can I get a refund?

Yes, within 14 days of the purchase or renewal, without giving a reason.

Where are the product guides?

Every product page explains setup step by step, and each plugin explains its own options on screen. Start from the plugins page.